Shipping Info

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**All orders received before 4 pm will be processed and dispatched on the same day. This means that you will receive your order even faster!**

**If in any rare case that we don't have the items that you ordered in stock we will do our best to have them sent out ASAP and update you via email on the progress, as well as giving you an estimated time of arrival.**

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DELIVERIES WITHIN THE UK

All UK Orders  - Next Day Delivery - £3.95.

UK Next (Working) Day Guaranteed – Next Day Delivery - £3.95 (This shipping method is for ANY sized order).

Free standard delivery on all UK orders over £40! Exceptions apply*.

*For UK Mainland addresses: Applies to all items. May incur additional costs if an item requires courier or another nonstandard form of shipping.  For Highland and UK island addresses: Offer applies to small/medium items ONLY, offer doesn’t apply to unicycles, staffs, stilts, or other large items. May incur additional costs if an item requires courier or another nonstandard form of shipping.

For all orders under 7kg sent within the United Kingdom, we use Amazon Prime. With this service, your goods will be delivered the next day!

For all large items and orders over 7kg, they will be sent via courier for £3.95 and also arrive the next day!

For all orders placed before 4 pm Monday–Friday and 12pm on Saturday, we will send these out for next-day delivery.

All our next-day services will require a signature on delivery, and also have a tracking number so you can check the whereabouts of your parcel.

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DELIVERIES TO EUROPE

Standard AirMail - (1- 4 weeks delivery time).
This is the cheapest and reasonably fast overseas delivery option for most items. Delivery times are normally around the 5-10 day mark but MAY take up to 30 working days. A tracking number will be provided with this service. The price for this is £4.99

Express Airmail Courier - (1 - 3 days delivery time).
Get your order fast and with a guaranteed time of delivery for a little extra!
We can send your order via an express courier delivery service that comes with a tracking number and will require a signature upon delivery. Prices start from £15.

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DELIVERIES TO THE REST OF THE WORLD

For all of our international larger shipments, FedEx will deliver items within 1-3 days

Small items (under 2kg, and less than 90cm in length) are sent by Deutsche Post and will offer a tracking number.

Prices start from just £3, and delivery times are between 1-4 weeks (normal delivery times are 1-2 weeks).

Large items (more than 2kg in weight and over 90cm in length, ie: staff, walking ladders, globes, etc..) are sent by FedEx and delivery times are 1-3 working days!

This service requires a signature upon delivery and a tracking number is provided so you can see where your parcel is at all times!

You can check the cost of your international shipping just by placing the items you want into the basket, then proceed to the checkout and carry on until step two where you need to specify the delivery address.

Note: International shipping cost is automatically calculated by our system depending on the total weight of your order.

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DELAYED/LOST ITEMS

Amazon Prime parcels have a tracking number that informs you where your parcel has been and when it will be delivered. It uses the same software that Amazon use for their normal Prime orders so has a 99% delivery rate.

In the very rare and unfortunate occasion that your parcel has not arrived in the time frames given above, parcels sent by Amazon Prime will not be classed as “lost” until 10 working days have passed from the day of dispatch (working days being Monday - Friday).

International orders sent by Deutsche Post can't be classed as “lost” until 4 weeks have passed.

These are guidelines given by Deutsche Post themselves and unfortunately are out of our control.

We have sent many parcels by Deutsche Post all over the world and the success rate of delivering the parcels has been excellent!

Orders sent via courier have a full tracking number so we always know where your parcel is at all times.

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